Furious Brits arrive at Cyprus resort only to find it unrecognisable amid construction works with huge holes and bare cables… ‘and the holiday rep even wore a hard hat and hi-vis vest’
- Helen Milner, 56, had jetted off to Paphos, Cyprus with her partner Anthony
- The supposedly luxury hotel is a maze of fencing and construction works
A couple was left stunned after arriving at their Cyprus hotel only to find it looked unrecognisable amid major construction works.
Helen Milner, 56, had jetted off to Paphos, Cyprus, with her partner Anthony for a week in the sun this summer but on arrival was met by builders and heavy machinery directly outside what she thought would be a relaxing getaway.
She had booked the getaway through Jet2, who sent their rep to meet the couple – wearing a hard hat and a hi-vis vest.
Bank clerk Ms Milner claims she and her partner struggled to even get to and from the main entrance of the Basilica holiday resort, with the construction site dominating the local area.
A video filmed by Ms Milner shows the maze of fencing that hotel guests had to navigate to leave the supposedly luxury hotel.
A video filmed by Helen shows extensive construction works near the luxury hotel
She claims that she and her partner struggled to even get to and from the main entrance of the Basilica holiday resort, with the construction site dominating the local area
Helen and Anthony had booked to stay at the Basilica holiday resort (pictured) in Paphos, Cyprus
The couple complained to Jet2 about the building work outside the resort, which they said had been much worse than was previously explained to them.
In the footage, Ms Milner continues to film as she leaves the hotel and begins to wander down the gravel path.
The walkway should have served as the main road in and out of the resort, but instead builders were spotted in vests working all over the street. Bare cables can also be seen lying out in the open alongside deeply dug holes.
Exposed cables sit under a fence, easily accessible to members of the public providing a less than idyllic view for the getaway.
As the video continues, a blue truck removes large swathes of rubble from the resort and a forklift prevents Ms Milner from leaving the resort until it has passed.
She took to social media last week to share her frustration after complaining about being greeted with major building work outside the resort.
She said: ‘Don’t think I will ever book with Jet2 after our holiday to Cyprus, this is Paphos in June of this year.
‘Our hotel is on this street, the Jet2 rep used to arrive in a hard hat and hi-vis.’
Her post received hundreds of comments from people who shared Helen’s frustration.
Speaking today, Ms Milner said: ‘My partner and I went to Cyprus in June of this year, but we were so shocked as we had been told about work outside the hotel and it had taken a bit longer than expected.
‘It was put to us more like it was a burst water main or general road maintenance – the hotel itself was OK, we had a two-bed apartment and it was OK but a bit dated.
Helen Milner took to social media last week to share her frustration with the holiday, writing on Wednesday: ‘Don’t think I will ever book with Jet2 after our holiday to Cyprus, this is Paphos in June of this year. Pictured: Helen with her partner Anthony
‘The outside was a lot worse than what had been explained to us but Jet2 has rejected our complaint.
‘We were told there was work being carried out but not to that extent or we wouldn’t have even gone to Paphos.’
More than a million British tourists visit Cyprus each year – by far the biggest demographic of the country’s four million holidaymakers.
After being contacted by MailOnline for comment, Jet2 has said it is investigating the incident.
I am Rakesh Sharma, I associated with Elite News as an Editor, since 2021. I take care of all the news operations like content, budget, hiring and policy making.